Precision MappingTraveler
4.0
Frequently Asked Questions
Q. How
do I install Precision Mapping Traveler v. 4.0?
A.
If your computer is running Windows 95, 98 or Windows NT:- With the mouse, click on "Start" and then "Run".
- Type in "X:\Setup.exe" Be sure to replace the "X" with the letter of your CD-ROM Drive.
OR
- Double click on the icon "My computer," then click
"pmap40 (X:)" ("X" represents the CD-ROM drive
letter).
- Double click the icon "Setup.exe" or "setup" and select to install Precision Mapping Traveler v. 4.0. You may also click on "pmtrav.exe" or "pmtrav".
A. The Fast Option copies additional index files used for search operations to the hard drive. When this option is selected, the program doesn’t have to read information from the slower CD-ROM drive. You will still need to have the CD-ROM disc inside the drive in order for the program to function properly.
Q.
If I choose the ‘Fast Option’, do I still need to use the CD-ROM disc?
A. Yes, you will still need the CD-ROM disc inside the CD-ROM drive to view street-level data.
Q.
I’ve installed Precision Mapping Traveler v. 4.0, but I don’t
see its shortcut on my Desktop. How do I run the program?
A. The original setup program did not create a shortcut for Precision Mapping Traveler v. 4.0. To run the program, click on Start, Programs, look in the Precision Mapping Traveler 4.0 folder and click on Precision Mapping Traveler 4.0.
Q. How do I create
a shortcut to Precision How
do I create a shortcut to Precision Mapping Traveler v. 4.0 on my
desktop?
A. To create a shortcut to Precision Mapping Traveler v. 4.0, double click on My Computer and the drive where the program was installed, by default, this is drive C:. Double click on the folder where the program was installed. Again, by default, this is Program Files and Precision Mapping Traveler 4.0. Locate and highlight the Traveler or Traveler.exe application file. Drag the file to your Desktop and release it.
A. There is a small user manual on the inside cover of the jewel case that explains the basic operations. Most questions can be answered using the on-line help feature. With the program running and the CD-ROM in the drive, select "Help" and choose the desired topic. Printing the topics for review away from the computer may be helpful.
Q. The user manual
shows a Print icon, but I don’t see it. How do I print?
A. The screen image in the user manual is from Precision Mapping Streets 4.0, which does have a Print icon. In Traveler 4.0, in order to print, you must use the File, Print menu commands.
A. No. Precision Mapping Traveler v. 4.0 is a separate program that requires a separate installation. While the two programs share the same data files, and the map drawing technology is similar, they must be installed in separate folders and accessed separately for maximum benefit of each.
A. To create a shortcut to Precision Mapping Traveler v. 4.0, double click on My Computer and the drive where the program was installed, by default, this is drive C:. Double click on the folder where the program was installed. Again, by default, this is Program Files and Precision Mapping Traveler 4.0. Locate and highlight the Traveler or Traveler.exe application file. Drag the file to your Desktop and release it.
A. There is a small user manual on the inside cover of the jewel case that explains the basic operations. Most questions can be answered using the on-line help feature. With the program running and the CD-ROM in the drive, select "Help" and choose the desired topic. Printing the topics for review away from the computer may be helpful.
Q. The
user manual shows a Print icon, but I don’t see it. How do I print?
A. The screen image in the user manual is from Precision Mapping Streets 4.0, which does have a Print icon. In Traveler 4.0, in order to print, you must use the File, Print menu commands.
Q. Can
I run the Program without the CD-ROM disk?
A. Yes. Look in the help files under "Optimize Program Speed"
Q. Can I run
Precision Mapping Traveler v. 4.0 on a computer using Windows 3.1x?
A. No. Precision Mapping Traveler v. 4.0 is a 32-bit program that requires a 32-bit Operating System (OS) (i.e. Windows 95 or later). Windows 3.1x is a 16-bit OS.
Q. How
do I get the program toolbars to display on my screen?
A. With the program running, select "Options", then "Display". Make sure both "Toolbars" and "Status Bar" are selected.
Q. When
I zoom in, the map turns yellow, and streets do not appear.
A.
- Make sure the CD-ROM disk is in the
drive.
- In the program, select "File"
then "Configurations"
- Select the "Data" tab.
- Click the button "Find CD".
- Make sure that all four directories are pointing to X:\pmap40 ("X" represents the CD-ROM drive)
OR
- Click the "Zoom USA" button to view the entire continent. It is possible that the cursor has zoomed to areas not of the United States such as Canada or Mexico or out over an ocean.
Q. When
I search for a street or city, I get the message "No matches
found".
A.
- Make sure the CD-ROM disk is in the
drive.
- Double check the spelling of the street
or place. Occasionally, unexpected spaces in words are found in the
directory. For example, when looking for "DeKalb, IL",
traditionally spelled as one word, the search option will only find it
if a space is added (De Kalb, IL).
- Simplify the search by shortening your entries. As an example, instead of looking for "South State Street" in Chicago, try looking for just "State".
If, by zooming into a desired location and the specific street you are looking for does not appear, but surrounding streets do, please click here for more information.
Q. How
do I locate my address?
A. Aside from manually zooming in to the area until you locate the address, you can use the ‘Search’ and ‘Address’ menu command to quickly locate your address. Type in your address in the format ‘street’, ‘city’, ‘state’, ’zip’ making sure to place a comma between the fields, and click on ‘Find’. If a listing of address matches appears, highlight the address that is the closest match and click on OK.
Q. Why
can’t I search for my street address when I put in the whole address?
A. Make sure that you typed the address in the correct format. For example, 231 Sutton St, N Andover, MA, 01845. Don’t include periods "." after St or the state abbreviations.
If the format is correct and you still
can’t find the address, make sure that you have the CD-ROM disc inside
of the drive. Also, select ‘File’, ‘Configure’, and make sure that
the data directories all point to your CD-ROM drive.
If you are still unable to find your address, zoom into the city (‘Search’, ‘City’), and try to search for the street only – don’t include the city, state, or zip code information. If you cannot see your street, then it is not in the database. See the question on I think I have found a database error.
If you can see your street, but are still unable to perform a successful Street Search, see the question on I think I have found a database error.
Q. Why
can’t I upload information to my Garmin GPS unit? It worked in version
3.5
A.
Garmin
GPS units transfer data at 9600 baud when in the GRMN/GRMN mode, while
4800 baud is used when in Trip mode.
Ver. 3.5 automatically changed to 9600 baud when the data transfer
mode was selected, while the early 4.0 version remained at 4800 baud.
If you experience problems with data transfer, and you have a
version of Traveler that is earlier than 4.0.103, select File,
Configurations, GPS and make sure the baud rate is set at 9600.
When you are through with data transfer, or wish to go to Trip
Mode, you must set the baud rate back to 4800 and enable NMEA output
Q. How
do I use the Trip Mode?
A. First, verify that the baud rate and COM port on the GPS settings match those of the program settings. To view the program setting click "File", "Configure", then the "GPS" tab. Make sure that the settings are properly set up. Now, make sure NMEA mode on your GPS unit is on, and press "F11" in the program. Press F11 to get out of Trip Mode.
It may be necessary to check your settings via the hyper terminal. Contact your GPS manufacturer for further information and assistance.
Q. Can I
use a GPS unit other than a Magellan, Eagle/Lowrance, and Garmin?
A. If the GPS unit can provide NMEA-0183 output, and you can connect the unit to the computer through a properly setup serial port, the unit should work in the Trip Mode. However, you will not be able to use the Data Transfer Mode unless you have one of the supported GPS units.
Q. How
do I clear a route created by a point-to-point calculation?
A. Clearing a track/route created by a point-to-point calculation is a two-step process. First, choose ‘Point-to-Point’, then ‘Clear Point-to-Point Track’. This will clear the route off the screen. To clear the track, go to ‘Tracks’ and then choose ‘Clear Track’. The program will prompt you to save the track before deleting it. You can name it and save it first if you wish, or continue and the track will be deleted.
Q. When
using the point-to-point calculation feature, how do I clear my start and
end points?
A. The
start/end point icons are used by the program in its Point-to-Point route
calculations. Currently you can only clear these icons from the display by
restarting the program. If you wish to specify a different start/end point
for another route calculation, click on the Start/End icons in the toolbar
and then click on a new position. The start/end point icons will move to
the new location.
Q.
I think I have found a database error. What should I do?
A. At Undertow Software, we strive to bring you the highest quality, most up to date database available. Occasionally, there will be errors in the database we use. In this case, make a copy of the area on the map that is incorrect (see your help topic file for exporting a map in "File Commands") and email it or fax it to (815) 886-9823. We will do our best to correct these errors in future versions.
A.
Occasionally, the Tiger
classification road priority and the On/Off ramp orientation on limited
access highways result in a break in the routing algorithm. Unfortunately,
the logic in the routing software can not bypass these breaks. As these
broken roadway segments are discovered, they are corrected in the file
XMAP.RTE. This external file bridges the problem node points to make
certain the router can get from one node to another, bypassing the problem
in the data.
If you have received this error message, please contact techsupport@undertowsoftware.com,
and provide them with the start/end points of the route that generates
this error. Once the break has been found, an updated XMAP.RTE file will
be posted on our web site for download. To download the latest XMAP.RTE
file, and for installation instructions, go to the Consumer
Product Update page on our web site.
Q. Why
can’t I install Precision Mapping Traveler 4.0 on my Windows 2000
system?
A. The installation routine on the distribution CD-ROM was unable to properly detect the Windows 2000 operating system, reporting that a service pack must be installed. The installation file has been modified to correctly recognizes Windows 2000, allowing installation to proceed on systems running Win2000/Win2000 Professional, and Win2000 Server. Click here to jump to the Consumer Product Update page on our web site to download the update. The update file is password protected. To obtain the password please contact our technical support department via e-mail.
Q. Can
I use the Earthmate GPS receiver with Precision Mapping Traveler 4.0?
A. We
do not have a driver that will allow data transfers between the Earthmate
and Precision
Mapping Traveler.
The program only works with Eagle, Magellan, and Garmin.
Q. Why
can’t I do a data transfer with a Garmin GPS unit?
A. The
most common problem with a data transfer between a Garmin unit and the
program is that
the user sets the baud rate to 4800,
instead of 9600. Garmin units
will only connect at 9600.
Go to ‘File’, then to
‘Configurations’, and change the baud rate to 9600.
Q. How
do you get the GPS data displays visible while in Trip Mode?
A.
Right-click
and go to ‘Show All Displays’. This
will show all of the GPS data displays.
Q.
Why can’t I see my bearing or speed while
Trip Mode?
A.
In your GPS unit
settings, change your NMEA output to NMEA 2.1GSA.
This is the correct
protocol you want to use.
Q What
is the xmap.rte file available for download?
A.
The xmap.rte
file is the file that the program uses to route our calculations.
If there is a break in a road segment, we edit the xmap.rte
file and post it on the website. This
corrects potential routing errors.
Downloading this file will keep your program up to date.
Q.
Why
can’t I use tracks from GPS Link 3.0 in Precision Mapping Traveler 4.0?
The
tracks appear all over the United
States.
A.
GPS
Link 3.0 adds the date and time at the end of the latitude / longitude
coordinates. This
confuses the Traveler program, causing it to
jumble the track on the screen. Just
remove the
date and time from each line in your track file
Q. Why
does Traveler 4.0 send data through my modem when I am connected to
the
Internet?
A.
Traveler is not
connecting to the Internet, it is just sending information to the COM
port, which
would normally be connected to a GPS unit.
Q. Every
time I execute Traveler 4.0, my mouse freezes and stops responding.
A.
You most likely
have two mouse drivers installed. Right-click
on ‘My Computer’, and go
to
‘Properties’.
Click on the ‘Device Manager’ tab.
Click the plus sign
next to the mouse icon.
If you have two drivers listed,
delete the one you are not using. If
you only have one driver, try
replacing it with the standard Microsoft driver.
Q. Why
can’t I upload a track to my Garmin GPS receiver?
A. The software does not support track uploads to a Garmin GPS receiver.
Q.
When
I calculate a route, Traveler chooses a route that I do not want.
It ignores certain highways, streets, etc. How can I change
this?
A.
If the program
is ignoring highways or streets, then you should set the priorities for
those road
types under the Options button in the Calculate
window. Just set the
priorities, the higher the
number, the higher priority.
If you have done all of this and the program is still routing a
road
you do not want, there is nothing you can do
about it. The program does
not have the
option for the user to define the route before hand.
Q. Why
does Precision Mapping Traveler crash when I exit the program?
A. Some users may experience a crash on exit with the Traveler program. We have a new updated OCX file that may resolve your problem with Precision Mapping Traveler v.4.0. If you would like to install the new update file, and click to download the Special Update for Precision Mapping Traveler 4.0. This file is password protected. To obtain the password please contact our technical support department via e-mail.
Q. How
do I delete a street I have created?
A. To delete a street that you have made, go to ‘New Streets’, then to ‘Add/Edit Street Mode’. Now, hold down the SHIFT key and click on the street you made. Now click ‘Delete. This will delete the street segment.
Q. My question is not answered in
the Frequently Asked Questions. How
do I reach Technical Support?
A.
In the Technical Support department, we strive to provide quality product
support for all of our applications. We have also worked to create and
maintain these Frequently Asked Questions for 24-hour Customer Support.
If Undertow Software's Frequently Asked Questions do not fulfill your needs, please contact the Technical Support Department by sending us an E-mail.
