This would happen if you bought the Windows upgrade, too and you couldn't find the original Windows disk.
Here's what you are asking of a company:
1. Don't offer an upgrade path to anything. Always only offer the full version at the higher price that includes everything you need because customers aren't always responsible and keep track of their stuff.
2. Offer an upgrade path, but you MUST remind the customer to keep track of their original version or send it to the company for safe-keeping because the customer CAN be careless and lose it and that's the COMPANY'S fault.
3. Make sure to remind the customer to keep things organized and don't lose things so that a recovery can occur as if customer's do this anyway from others who don't follow recommendations to keep things safe, organized or backed up.
4. Call it an upgrade but make sure it acts like the full version because a disorganized customer can lose things and then it's the company's responsibility to get the customer back up when they don't do what they should be doing.
5. I could go on, but...
Believe it or not, I'm having fun with this because I have been there. But do this once and you learn to do what's recommended. Do it twice and you're hopeless. Nothing much to understand... YOU screwed up, bad! Glenn.Tossi, this is the price for being too eager!
I now put the upgrade WITH the original so that I know they go hand in hand for recovery purposes. If you don't do this you just might find yourself posting in a public forum about your DOH! moment for everyone to feel bad for you about but there's nothing to understand other than YOU had a DOH! moment.
Unfortunately, you got what you paid for. If you know you aren't interested in keeping track of these things or you want to be eager and screw something up, then pay the extra for the full version then hope you don't lose that either. Otherwise it's your responsibility as things don't go as you want. I for one am not willing to pay a higher price for someone else's carelessness as that company must incur additional costs to support it.
Sorry, I am not more sensitive, but there must be a point where we pay for our own lack of planning or action when what to do has been documented from the onset. This issue has been around forever and it can't be fixed. I'll paraphrase, "Only YOU can prevent losing software".
In the meantime, I'll thank Undertow to stay out of my messy room or my desk and not clean up after me.
