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www.undertowsoftware.com • View topic - “Failed – Network Error” Error Message
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“Failed – Network Error” Error Message

PostPosted: Sat Apr 06, 2013 8:19 pm
by EdWhite
I have been using the Trailer Life Navigator software with no major problems. When I first start it, I get a pop-up dialog telling me there is a new (Service Pack) update available. I follow that link to the download page and try to download, it starts, it downloads 1-2 Mb and then I get the message “Failed – Network Error”. I have tried tried this dozens of times and then I get frustrated and give up.

Is the download link bad? Does anyone have any idea of how I can download the service pack?

Re: “Failed – Network Error” Error Message

PostPosted: Sun Apr 07, 2013 1:01 am
by paulct
That sounds like an issue with your system set-up, not the program, or the download.

Actually, it may also be that your anti-virus program is not allowing the connection (some of them think they can protect you from everything).

Try temporarily disabling your anti-virus program and see if that makes a difference.

Re: “Failed – Network Error” Error Message

PostPosted: Sun Apr 07, 2013 8:43 am
by EdWhite
That was it. Thanks!

It is however weird - my anti-virus program doesn't stop me from downloading anything else!

Re: “Failed – Network Error” Error Message

PostPosted: Mon Apr 08, 2013 7:24 am
by xavier
Yeah, these anti-virus programs are sometimes way too aggressive. It also may depend on the user settings of the anti-virus program, although most of us just install with the defaults.

At least you got an error message that was somewhat meaningful. When IE9 was first released, it's own security would not allow me to download any .exe file and the only error message I was getting was that the "download failed" - as if I couldn't tell that :-)