Frequently Asked Questions (FAQ)                                                          Goto User Discussion Forums


Please, read this first!                                                                                                                             
Preferred: When you run the RVPNG2013 program, it should automatically detect that there is an update and then download and install the appropriate file(s) for you.  This is the preferred version of updating, since the updater determines exactly what file(s) to download. 

Alternate: However, if you are attempting to update manually, by downloading and executing the update files, then, before you download anything, run the program, select Help, About and note the version that you are currently running.  If the version you are currently running is less than 13.1.1.59, then,

           (a)  First,  Download and install this update (large file ~ 700 Mb).
          
(b)  Then, Download and install the latest update from the link below

RV Plan 'N' Go 2013 - Latest Update Available (# 13.1.1.62) - Click to Download       

 

    Remember, you can exchange information & ideas with other users of this program, download useful, free POI datasets that users have uploaded, etc. in the user discussions forums.  If you can't find your answer here, you may also contact tech support.

Installation Questions

I have a netbook computer (no built-in DVD drive).  How do I install the program on this netbook?
Your Alternate setup instructions (If the installation does not start automatically) tell me to select Start, Run but I can't find the "Run" option in Vista or Win 7 or Win 8.
The installation worked fine, but when I run the Program I am asked to Register. or purchase a License! Register what? Didn't I already purchase it?
When I try to install the program, I get an error message.. "...is not a valid Win32 application".  How can I get a version of the program for Win32?

 

Using Questions

I have been using the Trailer Life Navigator 2011 (or 2012).  Are my trip trip files and other files compatible with RV Plan 'N' Go?

 

Answers to Questions

Question: I have a netbook computer (no built-in DVD drive).  How do I install the program on this netbook?

(a) The easiest way to do that, of course, is to purchase an external CD/DVD drive for your netbook system. This will allow you to install any Windows application that comes on a disk (which would cover *most* Windows applications).

(b) If you have access to another system with a disk drive, and a thumb (USB) drive at least 4 Gb in size, you can use that other suystem to copy all the files from the DVD disk to the thumb drive and then use the thumb drive to install to your netbook.

(c) Usually, netbooks are connected to some kind of home network in order to access the internet. If that's the case, it's very likely that that the home network includes a system with a DVD disk reader. You can share the DVD on a computer on your home network and then access it from the netbook to install the program.

** You may want to also visit the TLDCN/RTN2012 user forums (http://www.undertowsoftware.com/forums) to see how other users may have handled installing on a netbook.

 

- You may also want to visit the user forums where other users are discussing this program and provide user insight -

Question: I tried to install the program and received the following message "Only part of a ReadProcessMemory or WriteProcessMemory request was completed". What can I do?

There is a Microsoft Support Article that discusses this error message.   The most likely case is that something other than the disk is causing the problem.  Microsoft suggests a number of things to try including the suggestion that one tries the CD on a different system to see if it’s damaged.  Take a look at this article and try Microsoft's recommendations.

http://support.microsoft.com/kb/891894

- You may also want to visit the user forums where other users are discussing this program and provide user insight -

Question: Your Alternate setup instructions (If the installation does not start automatically) tell me to select Start, Run but I can't find the "Run" option in Vista or Windows 7.

The Run option is there, but unfortunately, in Vista and Windows 7, it is hidden by default.  You can customize the Start Properties to make it appear as in Windows XP, or you can use the following shortcut to make the Run box appear any time you need it.

To make the Run box appear use the key combination:

       Winkey-R

Winkey is the special Windows key found in the lower left area on most keyboards. It has the Windows logo and sometimes the word "Start" on it.  So, while holding down the Winkey Press the R key to make the Run box appear.

Once Run Box appears, (1) type D:\setup.exe  (where "D" is the letter of your CD-ROM/DVD drive that contains the RV Roadtrip Navigator DVD disk) and (2) click O.K. to start the installation.

- You may also want to visit the user forums where other users are discussing this program and provide user insight -

Question: The installation worked fine, but when I run the Program I am asked to Register or Purchase a License.  Register what?  Didn't I already Purchase it?

Answer: That may happen if you are using the Windows Vista or Windows 7 Operating System and you are non logged in Windows with full Administrative privileges.  Shut down the program.  Right-Click on the program's shortcut and select "Run as administrator" from the pop-up menu that appears.  You should only need to do that once.  The program should run normally "by double-clicking" on the shortcut after that.


You may also visit the user forums, www.undertowsoftware.com/forums for more user discussions regarding this and other issues about the product.

- You may also want to visit the user forums where other users are discussing this program and provide user insight -

Question: When I try to install the program, I get an error message.. "...is not a valid Win32 application".  How can I get a version of the program for Win32?

The program is *definitely* a Win32 Application
 
There are a number of causes for the “Not a Valid Win32” error.  One of the other major cause of the “Not a Win 32…” error message seems to be with systems where stubs of earlier, unfinished installs/uninstalls (of other programs) are left in the temporary files folder and are interfering with the installation of the this program.  If that is the case, here’s one suggestion that may help (by philippe tchakatou).  It is recommended that you try this before getting replacement disks, because if disks are *not* really the problem, a new set of disks will not help you at all.
 
Possible Solution - Empty the Temp folder
 
To empty the Temp folder and the Temporary Internet Files folder, use the Disk Cleanup tool. To do this, follow the steps for the operating system that you are using (Do this prior to attempting to install the program again).
  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. (With Vista or Win 7) Confirm the Operation when prompted
  3. (With Vista or Win7) Select Files from all users on this computer
  4. (With XP) Make sure the drive where Windows is installed, is selected and click OK
  5. Click to select the Temporary files check box.
  6. Click OK, and then click Yes to confirm the deletion.
  7. Attempt the program Installation again

    Here is some additional information from Microsoft's technical forums regarding this issue.
     
    http://social.technet.microsoft.com/Forums/en-US/itprovistasp/thread/164871b2-46b3-4866-830f-9bf392dc5ad1/

- You may also want to visit the user forums where other users are discussing this program and provide user insight -

Question: I have been using the Trailer Life Navigator 2011 (or 2012).  Are my trip files, POIs and other files I have created over the years compatible with RV Plan 'N' Go?

Yes, Trip files and POI file created with older versions of the Navigator are compatible with the RV Plan 'N' Go program.  So are trip and POI files created with Precision Mapping Streets and Traveler (since they are all based on Undertow's Precision Mapping technology).   When the Program starts, it looks in certain folders for some of these files, since they need to be loaded automatically.  Other files, like trip files, are loaded by the user at will. 

By default, the various files are stored in the respective sub-folders in your documents folder.  For example, the trip files you created with TLDCN2011 would be in ...\Documents\TLDCN2011\My trips, and those created with RVPNG2013 would be in ...\Documents\RVPNG2013\My trips.  You can copy the old files to the new folders, or just leave them where they are and load them at will, when toy run the program.

User created Parks are stored in a file UserParks.tlp in the sub-folder My Parks, and the file is loaded automatically when the program is run, so you may want to copy your TLDCN2011/RTN2012 parks file to the "My Parks" sub-folder of RVPNG2013.

User POIs (created by clicking on the map) are stored in a file default.csv (unless you've changed the name).  f a found named default.csv is found, when the program is run, it is loaded automatically, so you may want to copy your RTN2012 POIs file to the "My POI" sub-folder of RVPNG2013. Other POI files, may be loaded at will after you run the program.