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Trailer Life Directory Campground Navigator 2010

New TLDCN-2010 Build # 10.0.00.282 is available (Click to Download) 

Please note that the Trailer Life Navigator product has been discontinued by Trailer Life and so has the Agreement between Undertow Software and Trailer Life.  Undertow Software is no longer providing support for this product.  You can contact Trailer Life with any questions you may have about it.

You can exchange information & ideas with other users of this program, download useful, free POI datasets that users have uploaded, etc. in the user discussions forums.  If you can't find your answer here, you may also contact tech support.

Installation Questions

I tried to install the program and  received the following message "Only part of a ReadProcessMemory or WriteProcessMemory request was completed"
Your Alternate setup instructions (If the installation does not start automatically) tell me to select Start, Run but I can't find the "Run" option in Vista or Windows 7.
The installation worked fine, but when I run the Program I am asked to Register or I am told that I am using an evaluation version and need to purchase a license.
When I try to install the program, I get an error message.. "...is not a valid Win32 application".  How can I get a version of the program for Win32?

GPS Questions

How Does a GPS work with the program?
Which GPS do you recommend ?
How can I get my Garmin Nuvi GPS to communicate with the program?
The software is not working with my GPS receiver (USB Device)
What do I have to do to use my BlueTooth GPS device with the program?
Can I use my GPS, that came with MS Streets and Trips, with your program (Pharos)?
Can I use my Delorme Earthmate "USB connector" GPS with the program?
Will my Garmin USB GPS device work with the Program?
How do I get my Deluo USB GPS to work with the Program?
What is a good value to use for "Recentering Buffer" when I use my GPS device? 

General Questions

Every time I set up a trip with the 2010 Trailer Life Navigator and then ask for directions I get a message that "XYZ town in a restricted state".  Why is that and how can I fix it?
I can search for campgrounds, go to them (from the search dialog), but I cannot see them on the map. Do I have a bad copy of the program?
Why is there a light pink (or a light green) rectangle covering part of the map?
When I print my Trip Map, the highlighted route is almost invisible. Is there a way to change that?
Why is the cursor a cross with a circle next to it, and not just a pointer?  Was it done this way simply to confuse the users?
Is Trailer Life Directory Campground Navigator 2010 compatible with Windows Vista & Win 7?  How about Vista 64-bit versions?
I am trying to search for a Longitude/Latitude and cannot find it, no matter if I use positive or negative values.  What am I doing wrong?
How do I enter East/West North/South Coordinates?   I was given the coordinates for a point, by an associate, Lat: 32°57'04"N Lon: 97°04'20"W, but I do not know how to search for it in your program.
I cannot delete any of the entries made in the Search for a campground dialog (and other search and trip planning dialogs).
Why does the program ONLY calculate and display the "GAS" cost of a Trip?  What happened to the Other costs that used to be calculated in earlier versions?
When I am looking at a campground and the "Display Ad" button is active (indicating that the campground has an ad in the program), I click on the "Display Ad" button and nothing happens.
I am running Trailer Life 2010 on my Mac using a VMS program (Fusion, Parallels, etc.) The operation is extremely slow.  It takes 10 minutes or so to calculate a route and even scrolling down in the calculated directions takes 10+ seconds.
I changed the daily Star/Stop driving times, but it did not make any difference in the calculated trip directions, i.e., the daily start and stop driving times in the directions did not change.
I e-mailed technical support, but never got a response.
All of a sudden I cannot see any streets, all I see is either a yellow or a blue background and city names.  How can I correct this problem?
How do I set a default starting point?  I usually start my trips from home and it would be nice to have that as my default starting point.
How can I make the program calculate a route going over highways/roads that *I* prefer?
When I am looking at a campground and the "Web" button is active (indicating that the campground has a web link in the program), I click on the "Web" button and nothing happens.
How do I make the program avoid a certain area, when routing?  For example, making sure it avoids going through a certain city and bypassing it, instead?
How can I add a specific point on the map to the trip planner, by clicking on the map, without having to search for an address?
I am searching for well known parks and campgrounds (Death Valley, Yosemite,...), and I can't find them, although I can see them on the map when I zoom in.  Am I doing something wrong, or is the data missing?
How can I tell the program to stop at a specific campground, and how can tell it that I want to stay there more than one night?  It only lets me stop where it thinks I should, based on my end of the day stop time.  
I have a hard time finding any addresses, or cities I am searching for!  For example, even if I type "Boston  MA"  (no quotes), I get "No Matches Found".  Are these places missing from the database, or am I doing something wrong?
I am searching for places in Canada (like Montreal, QC  or Perce, QC) and I can't find them, although I see them on the map.
I do not seem to be able to enable the button "Add Closest Campgrounds" when I calculate a trip, although I can see that there are campgrounds within less that 5 miles from the route calculated by the program.
I have added two points to my trip planner (one is my start point and the other is my first stop/via point).  When I click on either point, in this dialog, I do not get the little stopwatch so I can specify the length of my layover.
I have saved a number of trip files (10+), but there appears to be a limitation in the program, because when I try to open them, later on, I only see 3 of the trip files I saved!
I upgraded from TLCN2008 (or TLDCN2009) to TLDCN2010, and had created a lot of trip and other files in my TLCN2008 (or TDCN2009) version.  How do I transfer those files to TLDCN2010?
   
   

Answers

Question: I tried to install the program and received the following message "Only part of a ReadProcessMemory or WriteProcessMemory request was completed". What can I do?

There is a Microsoft Support Article that discusses this error message.   The most likely case is that something other than the disk is causing the problem.  Microsoft suggests a number of things to try including the suggestion that one tries the CD on a different system to see if it’s damaged.  Take a look at this article and try Microsoft's recommendations.

http://support.microsoft.com/kb/891894

Question: our Alternate setup instructions (If the installation does not start automatically) tell me to select Start, Run but I can't find the "Run" option in Vista or Windows 7.

The Run option is there, but unfortunately, in Vista and Windows 7, it is hidden by default.  You can customize the Start Properties to make it appear as in Windows XP, or you can use the following shortcut to make the Run box appear any time you need it.

To make the Run box appear use the key combination:

       Winkey-R

Winkey is the special Windows key found in the lower left area on most keyboards. It has the Windows logo and sometimes the word "Start" on it.  So, while holding down the Winkey Press the R key to make the Run box appear.

Once Run Box appears, (1) type D:\setup.exe  (where "D" is the letter of your CD-ROM/DVD drive that contains the Trailer CD-ROM disk) and (2) click O.K. to start the installation.

Question: The installation worked fine, but when I run the Program I am asked to Register or I am told that I am using an evaluation version and need to purchase a license.

Answer: That may happen if you are using the Windows Vista or Windows 7 Operating System and you you are logged on your computer with a user account that does not have administrative privileges, so the program cannot create the necessary Windows registry entries.  

Shut down the program.  Right-Click on the program's shortcut and select "Run as administrator" from the pop-up menu that appears.  You should only need to run as Administrator once.  After that, the program should run normally, i.e. by double-clicking" on its shortcut.

 

Question: When I try to install the program, I get an error message.. "...is not a valid Win32 application".  How can I get a version of the program for Win32?

The program is *definitely* a Win32 Application
 
There are a number of causes for the “Not a Valid Win32” error.  One of the other major cause of the “Not a Win 32…” error message seems to be with systems where stubs of earlier, unfinished installs/uninstalls (of other programs) are left in the temporary files folder and are interfering with the installation of the this program.  If that is the case, here’s one suggestion that may help.  It is recommended that you try this before getting replacement disks, because if disks are *not* really the problem, a new set of disks will not help you at all.
 
Possible Solution - Empty the Temp folder
 
To empty the Temp folder and the Temporary Internet Files folder, use the Disk Cleanup tool. To do this, follow the steps for the operating system that you are using (Do this prior to attempting to install the program again).

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. (With Vista or Win 7) Confirm the Operation when prompted
  3. (With Vista or Win7) Select Files from all users on this computer
  4. (With XP) Make sure the drive where Windows is installed, is selected and click OK
  5. Click to select the Temporary files check box.
  6. Click OK, and then click Yes to confirm the deletion.
  7. Attempt the program Installation again

    Here is some additional information from Microsoft's technical forums regarding this issue.
     
    http://social.technet.microsoft.com/Forums/en-US/itprovistasp/thread/164871b2-46b3-4866-830f-9bf392dc5ad1/

Question: How Does a GPS work with the program?

Answer:  If a GPS device is connected to the computer running the program and has been configured to send NMEA compliant information to the designated Port (the port needs to be assigned from the GPS receiver's hardware/software configuration options), then while traveling, the current Longitude and Latitude coordinates are sent by the GPS device to the designated port, they are picked up by the program, and your current location is displayed on the map (along with speed, elevation, direction, etc.)

 

Note: (This bears repetition!)   Your GPS device has to be configured to send NMEA information to a Specific Port, before you start Trailer Life Directory Campground Navigator, and try to get that information from within the program.

Question: Which GPS do you recommend?

Answer:  Although we do not have any vested interest in any particular GPS manufacturer, and do not have a specific recommendation, based on user feedback, the programs seems to be working well with these GPS receivers, among others...

Deluo USB GPS Earthmate LT-20  *
Earthmate BT-20 (Bluetooth) * Garmin Legend Cx
Garmin Legend eTrex (USB-to-Serial adapter) Garmin 60CSx
Garmin GPS III Garmin GPS 18 USB
Garmin C320 GlobalSat BU-303
Pharos GPS 360 Wintec BT-100 (USB and Bluetooth)
Garmin Nuvi Series Devices  
* Note that some of these devices need special device drivers from their respective manufacturers and such  device drivers may not be available for Windows 7, or any 64-bit version of Windows. You may need to contact the manufactures to confirm.

Question: The software is not working with my GPS receiver (USB Device)

Possible Solution (1):

If you are attempting to use the software with a USB GPS receiver, you will need to get a USB to COM Port software driver from the GPS manufacturer.  This driver will capture the information coming in to the USB port and internally divert it to a COM port.  Most GPS unit manufacturers use *proprietary* COM emulations in their USB devices, anyway, and they have recently made software device drivers available for free (on their web sites) to allow *other* mapping applications to work with their hardware.  Find the manufacturer of your GPS, go to their web site and look for a USB serial emulator driver.

For example, here is an older description from the Delorme web site, regarding their USB-to-Serial device driver.

"DeLorme Serial Emulation Driver for USB Earthmate® GPS and Earthmate® GPS LT-20 Receiver

This update installs the DeLorme Serial Emulation Driver so that the USB Earthmate GPS and Earthmate GPS LT-20 receiver can be recognized in DeLorme Mapping applications as well as other NMEA 0183 compliant mapping applications".

 

Possible Solution (2):

You need to make sure that the settings on your GPS receiver, and/or any USB/COM emulator drivers, are the same as the settings in the TLDCN-2010 software (e.g. the COM port #, the Baud rate, etc.)

See list of GPS receivers reported by users as working well with the program...

Question: How can I get my Garmin Nuvi GPS to communicate with the program?
Disclaimer: Please note that our program does NOT control the behavior of *any* GPS device - it is a one-way connection. Even before our program is executed, in order for any GPS device to be used, it has to be connected to the computer and it has to be set in a mode where it sends positional information to it. "How" a GPS device can be placed in that mode is controlled by the device itself and it's different for each manufacturer and GPS model.  With 100's of such devices in the market, we do not know the steps needed for *every device* to be placed in the "GPS antenna" mode.  Furthermore, some GPS devices, cannot be used that way - according to the manufacturer.  Such information can only be obtained from the GPS device's manufacturer (even most resellers of such devices are not familiar with such detail).  What is presented here is information that we have been able to gather from other users of similar devices, and we are making it available to aid you in your effort to connect your GPS.  If this doesn't work, then you need to contact the GPS manufacturer for additional information.

 

Normally when a GARMIN Nuvi GPS device is plugged into a computer it is automatically detected as a mass storage device (external drive), and will NOT operate or be detecting as a GPS device. You can change this behavior by using the following steps (No external drivers or any other software need to be installed)

 

  1. Turn on the Nuvi GPS device without connecting the USB cable to the PC (Note: the Nuvi’s battery has to be charged in order to turn it on)

  2. Enter the diagnostic mode by pressing and holding the icon of the battery for about 10 seconds.

  3. After you get the diagnostic screen, connect the Nuvi device to your compute, using the appropriate USB cable, and then exit the diagnostic screen by pressing "Exit". The device should no be recognized as a GPS device. Wait for the installation of the driver by Windows (the first time you do that, it may take a while)

  4. After the process finishes, and you get the message that the device is ready to use, start TLDCN2010, open the GPS dialog, select the Garmin USB protocol and click Start Tracking.

Question: What do I have to do to use my BlueTooth GPS device with the program?

Answer:  Bluetooth devices internally use a serial (COM) port to communicate with the computer.  What you need to do is...

  1. Make sure the Bluetooth GPS device is connected to, and communicating with your Bluetooth dongle. 
  2. During the connection process, Bluetooth device manager programs also tell you what COM port is being used to communicate - make a note of that.
  3. Start the Trailer Life Directory Campground Navigator program, and click on the GPS button.
  4. In the GPS dialog, make sure NMEA Serial is checked, make sure you select the same Port # as the one defined by your Bluetooth connection in step #2, above, and set the Baud rate to 4800 (that's usually the default setting).
  5. Click on Start Tracking and that should be it.

See list of GPS receivers reported by users as working well with the program...

Question: Can I use my GPS, that came with MS Streets and Trips, with your program (Pharos)?  Before you go any further, please make sure you are using a Pharos GPS Device!

Answer:  As far as we know, the GPS receiver shipped with MS Streets and Trips, is manufactured by Pharos.  Based on Pharos' web site, indeed, you should be able to use their device with ANY NMEA compliant software.  Here are some brief instructions (from their site,  http://www.pharosgps.com/support/faq-faq2.htm paraphrased here to refer to TL Campground Navigator 2010)

To make sure that the software is reading the appropriate Com Port, check the Device Manager to see which Com Port the driver as been assigned to.

  • Go into your "Start Menu"
  • Click on "Control Panel", make sure it is in Classic View
  • Click on "System"
  • Click on "Hardware"
  • Click on "Device Manager"
  • Choose "Ports (COM & LPT)"

Here, it will read which Com Port the GPS device has been assigned to: "Prolific USB-to-Serial Comm Port (Com 3)" (as an example) Once you know which Com Port the device is located on, you will be able to go into TL Campground Navigator 2010, in the GPS Tab, GPS Settings and set the same Com Port for communication to begin.

See list of GPS receivers reported by users as working well with the program...

Question: Can I use my Delorme Earthmate USB connector GPS with the program? Before you go any further, please make sure you have a Delorme Earthmate Device!

Answer:  Yes, you can use the Earthmate USB devices with the program.  You need to download and install the appropriate device driver from the Delorme web site, that allows their devices to communicate with third party NMEA compliant programs (like Trailer Life Directory Campground Navigator 2010).  The link to download the appropriate device driver is

http://www.delorme.com/support/supporttemplate.aspx?id=217  (this location is valid as of 4/5/2006 - Note that the location on their web site may change, in that case go to www.delorme.com and look for the appropriate device driver).

 

After you install the device driver (following the Delorme instructions) make a note of the virtual COM port that the device is assigned to.  Then, run the Trailer Life program, select the GPS tab (on the right), Select GPS settings and set the Port number in the dialog that appears to the same number as the virtual port the Delorme device was assigned to.

 

Note that if you have problems, it could be that some other driver is trying to use the same port.  Access the Delorme device driver settings again, and set the virtual COM port to a different number (you may want to try a number 5 and above).  Then, run the Trailer life program again and set the COM port, in the GPS settings dialog, to the same number, as well.

 

See list of GPS receivers reported by users as working well with the program...

Question:  Will my Garmin USB GPS device work with the Program?

Answer:  Garmin USB devices use a proprietary protocol to communicate with their own software packages (rather than the standard NMEA compliant string).  They make this proprietary protocol available to third party developers and it has been implemented in the TL Campground Navigator 2010 program.  Select the Garmin USB (*) communications protocol in the GPS Settings dialog.  Note: a modification was made to the program in Service Pack 2, to accommodate Garmin GPS devices that use the Garmin USB protocol. Based on user feedback, the following Garmin GPS devices are used with the program without any problems: Garmin 60CSx, Legend eTrex, GPS III, Garmin 18 USB, Garmin C320, and more...

 

(*) This applies to Garmin USB GPS devices.  For Garmin devices with a serial interface, the "NMEA Serial" protocol option should be selected in the GPS settings tab, and the COM port used by the device to communicate with the computer should be set.

See list of GPS receivers reported by users as working well with the program...

Question: How do I get my Deluo USB GPS to work with the Program?

Answer:  We have reports from many users of the Trailer Life program using the Deluo USB GPS, without any problems.  Deluo, like many (most) GPS USB devices, internally use a virtual COM port to communicate with the computer.  In order to get your device to work with the program, you first need to determine what virtual COM port the GPS is using, and then select *that* port in the GPS dialog of the Trailer Life Directory Campground Navigator program.

Review your Deluo device documentation, visit Deluo support on the web (http://www.deluogps.com) or Deluo and ask them "how to determine what virtual COM port the Deluo device is using".

This is what Deluo's FAQ says...  (as of 5/1/2007)

"DeluoGPS Toolkit
Our development team has just released a new application that will help you configure Streets & Trips software and your Deluo GPS. It will also tell you to which COM port the GPS is connected to and even change the Baud Rate to make it compatible with virtually any mapping application."

 

See list of GPS receivers reported by users as working well with the program...

Question: What is a good value to use for "Re-centering Buffer" when I use my GPS device?

Answer: When the currently tracked location, as determined by the GPS supplied coordinates, has changed by the amount specified by this Buffer setting, the map redraws itself with the current location at the center of the viewport. So, a low value means the map will be redrawn when the current location has "slightly" changed.  Depending on what scale the map is at, attempting to redraw the map every few milliseconds (as the GPS position changes), can result in your systems CPU becoming overwhelmed and not be able to perform operations requested by other applications that may be running at the time (almost continuous hourglass cursor).

The optimum setting is probably unique to each system, and it better determined empirically by the user.  If you are GPS tracking with the map at about 1 mile, for example, set this buffer value to 20%, or so, and see if the resources used at this setting taxes your systems CPU.  If so, increase the value to 30%, 35% or higher.

Question" "I am running Trailer Life 2010 on my Mac using a VMS program (Fusion, Parallels, etc.) The operation is extremely slow.  It takes 10 minutes or so to calculate a route and even scrolling down in the calculated directions takes 10+ seconds"

The most likely cause of such sluggish performance is system resources. Many users set up such virtual environments with only 256 Mb of RAM.  Although the program will run, 256 Mb of RAM, is the *minimum* to execute it, and it will not run very well - even on a Windows-based computer.  You need to increase the amount of memory available to the "virtual" windows environment to at least 512 Mb, to get the increased performance you expect.

Question: Why is the cursor a cross with a circle next to it, and not just a pointer?  Was it done this way simply to confuse the users?

 No, it was not done to confuse the users!  To the contrary.  If just "a pointer" was used, then the user would not be able to tell what mode they were in, by simply looking at the cursor.  As explained in the help facilities of the program, different cursors are used to denote different program modes.  It's important/useful for the user to recognize the different cursors and corresponding modes, at a glance!

Some of that information, is also briefly summarized below:

This is the cursor when the program is in the default map mode.  While in this mode, the user can left-click to re-center, right-click to zoom out or click and drag to enclose the area they want to zoom into.

 

This cursor appears when the program is in the CAD (drawing mode), when the user can draw their own objects on the map.

 

This cursor appears when the user is in the mode of adding a picture or adding a user location (campground) to the map.

 

One of these cursors appears when the user moves the mouse pointer near one of the edges of the screen, and signifies that if the user clicks the left mouse button, at that point, the map will pan in the indicated direction.

 

This cursor appears if the user clicks and holds the left mouse button for a second.  It signifies that the program is in the "grab-and-pan" mode and while still holding sown the left mouse key, the user can pan the map in the desired direction.

Question: I cannot delete any of the entries made in the Search for a campground dialog (and other search and trip planning dialogs), why?

Only ONE entry field is available in the Search for a Campground dialog! 

What users are referring to is the 10-most-recent entries list that is part of most dialogs in windows applications.  That list is not managed by the user.  Each time the user enters a search string, it is added to the top of the list for convenient access at a later time.  When the list is full, then when the user types in a new entry, the oldest entry in the list is deleted to make room for the new one that is added to the top of the list.  The user cannot add/delete entries to that list directly, and those entries have *no* bearing in any of the calculations, unless one is "clicked on", in which case it is transferred to the dialog's main entry field.

Question: Why does the program ONLY calculate and display the "GAS" cost of a Trip?  What happened to the Other costs that used to be calculated in earlier versions?

All the costs should be calculated, see (1), below.  It appears that some users fail to scroll the information in that portion of the results dialog Up/Down (2).

Question: How do I set a default starting point, and default options for all new trips I start?

You can set up as many default starting points and set of options as you want.  Open the trip planning dialog, start a new trip and enter the starting point you want (your address, or any other starting point).  After the point has been added to the router, set any other options you want (Start/Stop driving times, Highway preferences, etc.). Then, simply save the trip file under a name like "Homebase", or "MyStartPoint", etc.. 

Now, whenever you are ready to start a new trip, just open the trip file you saved earlier (which will have your starting point and your default options), add the desired stop points and calculate your route.  Remember to save the new trip, with any additional points to a new trip file, so that you do not over-write your "Homebase" file when you exit the program.

Quesyion: I am trying to search for a Longitude/Latitude and cannot find it, no matter if I use positive or negative values.  What am I doing wrong?

You can’t just use any format and put minus signs at random.  

 The formats for specifying Longitude and Latitude are: 

  1. Decimal degrees, where the values specified contain an integer portion (degrees) and a fractional portion (fractions of degrees), e.g.

123.45678  or  -12.345678

  1. Degrees:minutes:seconds, separated by a colon, where the first group of digits signifies degrees, the second signifies minutes and the third signifies seconds, e.g.

 

                                     123:45:12  or  -12:34:56 

  1. Degrees, fractional minutes, where the first group of digits signifies degrees, and the second signifies minutes and fractions of a minute, e.g.

 

123:45.6789  or  -12:34.5678 

 Positive or Negative Values?

  1. Longitude describes the location of a place on Earth east or west of a north-south line called the Prime Meridian. Longitude is given as an angular measurement ranging from 0° at the Prime Meridian to +180° (or 180° E) eastward and ?180° (or 180° W) westward.  So, if you are in the western hemisphere, your Longitude (which is the first number in the coordinates you are entering), is negative.
  1. Latitude describes the location of a place on Earth north or south of the equator.  It is given in an angular measurement in degrees ranging from 0° at the Equator to +90°  (90° N) at the North Pole and 0 to -90° (90° S) at the South Pole. So, if you are in the northern hemisphere, your Latitude (which is the second number in the coordinates you are entering), is positive.

Question: I changed the daily Star/Stop driving times, but it did not make any difference in the calculated trip directions, i.e., the daily start and stop driving times in the directions did not change.

Changing the Daily Start/Stop drive times in the Customize tab of the Trip Planner dialog, only affects stop points added to the trip, subsequently to the drive time changes you make - UNLESS the "Apply to All Via Points" option in the Customize dialog is Checked.  Otherwise, if you had spent all sorts of time customizing the drive times for each individual leg of the trip, setting the times in the Customize tab, would reset them all to a single Start/Stop drive time set. 

Note that dhe drive Start/Stop times for any Stop points that have been added to the trip prior to changing the Customize Start/Stop times, can be modified individually by clicking on the small stopwatch icon that appears to the right of each Stop point, in the main Trip Planner dialog.

Question: How do I enter East/West North/South Coordinates?   I was given the coordinates for a point,  Lat: 32°57'04"N Lon: 97°04'20"W, by an associate, but I do not know how to search for it in your program.

The search dialog (see below), clearly asks for the coordinates in X,Y (Lon, Lat) order, and it displays the formats that are supported.

 

So, you need to enter "the Longitude, then a comma, and then the Latitude".  In the example cited, you simply enter

          -97:04:20, 32:57:04

For more information about Negative values and their North/East, South/West equivalents, you can take a look here: Lon/Lat

Question, How come I e-mailed technical support, but never got a response?

An increasing number of technical support e-mail messages, sent out to answer questions asked by users, end up in a response asking us to fill out short forms to bypass the user's spam filters, for the message to be delivered.  Unfortunately, we cannot do that.  

We try to respond to technical support requests promptly, however, we cannot fill out forms for emails to get through user spam filters - our responding process will ignore any such requests. 

If you want to ensure we get your email and you get a response to your email from us, make sure that your email message is sent to: support@undertowsoftware.com and that emails from support@undertowsoftware.com are white-listed and get through whatever filters you have set up.

Question: All of a sudden I cannot see any streets, all I see is either a blue or a yellow background and city names.  How can I correct this problem?

Solution:  Somehow, your TLDCN-2010 configuration file must have gotten corrupted, and the paths are not pointing to the appropriate data folders.  Click on File, Program Options and select the map data folders. Here, you can...

(a) try the automated fixing process, by clicking the button "Reset Data Paths", or

(b)  You can manually type the correct data folders, in each of the fields in the dialog, or click on the ellipsis button (to the right of each field) and navigate to the appropriate folder, which depends on where you placed the program during the installation process.  If you used the default disk drive and destination path, during installation, then the paths should be as follows:

States0: c:\program files\TLDCN2010\States

States1: c:\program files\TLDCN2010\States

   Data1: c:\program files\TLDCN2010\Data1

   Data2: c:\program files\TLDCN2010\Data2

   Data3: c:\program files\TLDCN2010\Data3

Question: How can I make the program calculate a route going over highways, or roads that  *I* prefer?

Answer:  There is no way to specify a highway name or number that should be used by the program.  However, you can force it to follow a certain route/road by adding Via points to your trip, along the road you are interested in using, by the "Shift-Click" method. You can add as may such points as desired, to make the router follow a certain path, since it has to go through all specified Via points.

Question: How do I make the program avoid a certain area, when routing?  For example, making sure it avoids going through a certain city and bypassing it, instead?

Answer:  One way would be to force the router to follow a certain route/road, around the area you want, by adding Via points to your trip, along the route you are interested in following.  The other way is to use the menu sequence, Plan a Trip, Set Routing exclusions, and highlight the areas that you do NOT want the router to go through.

Question: How can I add a specific point on the map to the trip planner, by clicking on the map, without having to search for an address?

Answer:  (1) while holding down the Shift key, on the keyboard, place the mouse pointer on the spot you are interested in adding to the trip, and press the left mouse button.  

(2) A popup menu will appear, that will give you the opportunity to add this point as the starting point for your trip, add it as via (intermediate) point, or adding it as the stop (end) point of your trip.

In addition to these actions, the pop-up menu allows you to also do the following

(3) If you clicked on an existing trip marker on the map, then selecting "Delete" will delete that point from the current trip.

(4) Clear all the trip points currently defined.

 

(5) Add and Clear Restrictions

(6) Open the trip planner dialog, by selecting "Plan Your Trip"

Since at different scales, a pixel on the screen represents a different distance, and the user can only click on a pixel, it should be noted that the accuracy of the placement of Via Points, when Shift-clicking, depends on the current scale of the map.  It is therefore recommended that when placing such points the user is zoomed-in to a scale below 2 miles, so that appropriate, accurate  placement can be assured.

Question: I am searching for well known parks and campgrounds (Death Valley, Yosemite,...), and I can't find them, although I can see them on the map when I zoom in.  Am I doing something wrong, or is the data missing?

Answer:  There are so many ways to search for things, in the 2010 version, that it may get overwhelming at times.  To search for any of the 13,000+ campgrounds and RV park facilities in the Trailer Life database, you need to click on the "find a Location" button, either on the splash screen or on the main screen, or select Search, Find a Location from the menu bar, or just press the F9 key while in the main mapping screen.

Question: How can I tell the program to stop at a specific campground, and then tell it that I want to stay there more than one night?  It only lets me stop where it thinks I should, based on my end of the day stop time.

Answer:  After you calculate your route based on the Via/Stop points you have selected, the program calculates the "end-of-day" stop time and displays the closest campground at the end of each day.  There is a button that allows you to add those campgrounds as stop points. 

Also, in the trip planner Customize dialog, if you click on (highlight) any one of the stop points, there is a little timer icon that appears to the right of the point description.  Clicking on that icon opens a dialog that allows you to specify the number of hours or days that you want to stop at that point.

Question:  I have a hard time finding any addresses, or cities I am searching for!  For example, even if I type "Boston MA"  (no quotes), I get "No Matches Found".  Are these places missing from the database, or am I doing something wrong?

Answer:  Humans can decipher all sorts of variations in the format of an address, but computers need to follow certain rules.  For example,  if you typed

     100 Main St North Andover MA

it's impossible for the program to know if you are looking for

     "100 Main St North" in "Andover", or "100 Main St" in "North Andover"

Although the program tries to guess at what the user "meant" to type, the format for entering a search string is that one enters:

SomeStreetAddress, SomeCity, SomeStateTwoLetterAbbreviation, SomeZIPCode

Note the "commas" - they are important. They are used to eliminate ambiguity as to what the user is searching for.  The only optional comma is the one after the state abbreviation.

So, in the above example of not being able to find a city, entering "Boston, MA" with the comma should result in a successful search.

Question:  I am searching for places in Canada (like Montreal, QC or Perce, QC) and I can't find them, although I see them on the map.

Answer:  These are French names and need to be entered the way they appear in the database and on the map.  Entering the appropriate French names, e.g.

   Percé,QC  or  Montréal,QC

should find the place you are searching for.

We have received a number of questions from users on "How to Enter the French Characters" on their keyboard.  Of course, one of the ways would be to install the French keyboard in Windows (Control Panel, Regional settings,...  You need to read the Windows information for details on how to do that, and how to access the foreign characters on a US keyboard).

On many systems, however, one can use an old (DOS) method to quickly enter some of these foreign characters from the ASCII character set, without having to make any modifications to the Operating System settings.  It is done by typing a 3-digit numeric code  on the numeric keypad of your keyboard, while holding down the Alt key.  Please, note that the numeric keypad is NOT the row of numbers at the top of your keyboard (see below). 

Also note that if you are using a laptop computer, there is probably not a separate numeric keypad, but one is embedded within the other keys and you probably need some special key to access it.  Each laptop is different, please consult your computer's documentation for details on how to do that.

Here are some common Alt-num combinations for entering characters other than English:

é Alt-130
â Alt-131
à Alt-133
ê Alt-136

Question:  I do not seem to be able to enable the button "Add Closest Campgrounds" when I calculate a trip, although I can see that there are campgrounds within less that 5 miles from the route calculated by the program.

Answer:  You have probably set up a trip, with user-specified stops, in such a way that there are no "end-of-day" stops automatically calculated by the program.  Since the program doesn't see the need, or get the chance to calculate "end-of-day" stops, based on the travel times you have specified, it presumes that you have already decided where to stop, and therefore does not see the need to calculate closest campgrounds, either, that's why the button is never enabled. 

Question:  I have added two points to my trip planner (one is my start point and the other is my first stop/via point).  When I click on either point, in this dialog, I do not get the little stopwatch so I can specify the length of my layover.

Answer:  If there are only two points in the list, one is the Starting point of your trip and the second is the Endpoint of your trip, by definition.  It does not make sense to have the ability to specify the length of layover for the starting point and the end point of a trip!  You can only specify layovers for intermediate stop points.

Question:  I have saved a number of trip files (10+), but there appears to be a limitation in the program, because when I try to open them, later on, I only see 3 of the trip files I saved!

Answer:  Most of the time, the files are there, but the user has, probably unintentionally, saved them with a different file extension (rather than the default .trp) extension, or has saved them in a different folder. A tip, if you attempt to open a trip file and the list of files presented appears not to include all the trip files you have saved, then

(a) Make sure that the folder you are looking at is the same as the folder where you saved your trip files, and

(b) In case you somehow saved them with a different file extension, go to the "File Name:" field, of the File Open dialog, type *.* and press Enter.  That should display ALL files in the folder, regardless of the file extension.  Browse the list and see if the other trip files you saved are in that list.

*  The dialog that appears when the user attempts to save/open a file, is a standard windows dialog.  There may be additional details in the Windows documentation of how such dialogs operate. 

Question:  Is Trailer Life Directory Campground Navigator 2010 compatible with the new Operating System, Windows Vista and Win 7?  How About the 64-bit versions?

Answer:  Yes, Trailer Life Directory Campground Navigator 2010 has been tested and runs in the Windows Vista and Windows 7 Operating system without any problems.  The only problem may arise if the user installs the application without administrative privileges (because of the new security provisions in Vista and Windows 7). 

If you get error messages that some "OCX" or "DLL" module or one of its components is not installed or missing... or Can't find device path or file, you may not have the appropriate permission to access them  then it's very likely that you are experiencing this type of problem, i.e., not having installed and/or running under the "Administrator" account.  Note that in Vista, an account with Administrative privileges is NOT the same as the "Administrator" account.  You can try running the program by right-clicking on the shortcut and selecting to "Run as Administrator", or uninstall the program, log on to Vista as "The Administrator" and install the program again.

If you encounter these problems during the installation process, and for some reason you cannot log on as the  "Administrator", then you may want to try installing by following this process...

  1. Insert Disk #1 in your CDR/DVD disk Drive.  If a dialog opens up asking you to install, cancel the operation and close the dialog.
  2. Left Click the Windows button (lower left corner)
  3. Select Computer from the options that appear
  4. When your computer drives appear on the screen, from the section "Devices With Removable Storage", find the CD/DVD drive that contains the disk (TLCN2010D01)
  5. Right-Click on the drive that contains the disk TLCN2010D01
  6. Select Explore, from the options that appear.
  7. You should see the contents of the disk.  Right-Click on the file Setup  (NOT the Setup-1.bin file).
  8. Select Run as Administrator from the options that appear.  This should allow you to complete the installation process as if you were logged on to Vista as the "Administrator"

** Note that on many Vista and Win 7 installations, the Administrator account may be originally hidden, for security purposes.  The link provided below contains information on how to access the Administrator account, if you are interested in doing so.

http://support.microsoft.com/kb/555910/en-us

As for Vista 64-bit and Win 7 64-bit, the program is a 32-bit application, but it should work as such in Vista-64 and Win 7-64, since both OSes supports 32 bit apps.  Make sure you install it to the 32-bit program folder on your system.

Question: I upgraded from TLCN2008 (or TLDCN2009) to TLDCN2010, and had created a lot of trip and other files in my TLCN2008 (or TLDCN2009) version.  How do I transfer those files to TLDCN2010?

You don't have to transfer the files, if the 2010 Version was installed on the same system that the 2007 version was, you can access them by simply pointing to the folders they are located in.  However, if you prefer, you can use Windows explorer to copy the files from your TLDCN2008 (or TLDCN2009) folders to your TLDCN2010 data folders.

For Windows XP Users

If you have used the default* settings to install the 2008 (or TLDCN2009) and 2010 versions, then your TLCN2008 data files should be in the folders shown below, i.e. your trip files would be in the folder named My Trips, your Journal pictures in the folder My Pictures, etc.  The graphic below is for TLDCN2008, but a similar view should apply to TLDCN2009.

Simply use Windows explorer to copy the files from each of the TLCN2008 (or TLDCN2009) folder you are interested in to the corresponding TLDCN2010 folder.  There is no conversion or other processing necessary.

* If you did not use the default settings during the installation, then you need to locate the folders corresponding to your installation and copy the files as suggested above.

** For Windows Vista and Windows 7 users. 

If you are logged on as the Administrator, both when you installed the program and while running the program, (most users are not), then the file locations should be the same as those shown above.   If you are NOT running logged on as the Administrator (most likely case), and you log on to Vista or Win 7 using some other username, look  for your personal Trailer Life program folders and files under the folder...

C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008  and

C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2010

respectively, Where...


     
C:\ is your main Windows Hard Drive, and
    
 UserName is whatever user name you are using to log on to Vista/Win7
      (if you are not *the* Administrator).  

We have gotten some feedback from users who do not seem to be able to find the AppData folder.  That's usually the case if they have configured their Windows 7 system not to display hidden files/folders.  If so, they can change this Windows 7 option, and make the AppData folder visible  by:

1. Selecting Start
2. Clicking Control Panel, (make sure View by:Small Icons is selected)
3. Selecting Folder Options
4. Selecting the View tab
5. making sure the option Show Hidden Files Folders and Drives is selected

To Summarize, for Vista or Windows 7...

(a) if you run the program as the Administrator, then the default location of the files would/should be, 

  c:\Program Files\TLDCN2008\My CAD Files

  c:\Program Files\TLDCN2008\My Maps

  c:\Program Files\TLDCN2008\My Parks

  c:\Program Files\TLDCN2008\My Pictures

  c:\Program Files\TLDCN2008\My Trips

(b) if you are not running the program as the Administrator, then the default location of the files would/should be, 

  C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008\My CAD Files

  C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008\My Maps

  C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008\My Parks

  C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008\My Pictures

  C:\Users\UserName\AppData\Local\VirtualStore\Program Files\TLDCN2008\My Trips

Where...
     
C:\ is your main Windows Hard Drive, and
    
 UserName is whatever user name you are using to log on to Vista/Windows 7
      (if you are not *the* Administrator).  

Question: When I am looking at a campground and the "Web button is active (indicating that the campground has a web link in the program), I click on the "Web" button and nothing happens.

Based on user feedback, this is usually the result of either of the following situation:

(a) You are not currently connected to the Internet.  Accessing the Web pages for Campgrounds that have an active link in the program, requires that you are connected to the internet when trying to do so.

(b) The Web button may be confused by the user as being active, i.e., indicating that the highlighted campground has a Web page link in the program, whereas it is not.  Note, *not* all Campgrounds have web page links.  You can tell the ones that do, because when you highlight them, the Web button becomes active (see below):

Question: When I am looking at a campground and the "Display Ad" button is active (indicating that the campground has an ad in the program), I click on the "Display Ad" button and nothing happens.

Ads, in the program, are in the form of PDF files, and as such you need to have Acrobat Reader installed on your computer to read them.  Normally, you'd get an error that the file could not be opened, but it is possible that no error appears, if Acrobat is not installed.

Question: Why is there a light pink (or a light green) rectangle covering part of the map?

You may have unintentionally defined a routing exclusion (restriction).  Run the program, select the menu option "Plan a Trip" and look at the option "Set Routing Exclusion (...)"  Pay attention to what's is inside the parenthesis, next to it.  If it says anything other than "None Defined", then the rectangle(s) you see are most probably the exclusions you have defined. 

If you indeed do *not* want the exclusion rectangles you have defined, From the same, Plan a Trip menu, select "Clear Routing Exclusions".  That should eliminate the routing exclusion rectangles in question.

Note: The color of the routing exclusion rectangles is light Pink (if the exclusions are enabled) or light Green, if they are disabled.  Disabling the exclusions is also controlled from the "Plan a Trip" menu.

Question: When I print my Trip Map, the highlighted route is almost invisible.  Is there a way to change that?

It's possible that your printer doesn't support vector printing (some less expensive printers do not).  If that's the case, then you can correct the behavior by following these steps:

1. Open the Printer Dialog

2. Select the Option tab

3. Make sure the option "Use Vector Output for Route Highlight" is NOT checked.

Note that you can also change the color that is used for the route highlight by opening the Trip Planner dialog, selecting Trip Preferences and then setting the color in the "Options" tab.

Question: I can search for campgrounds, go to them (from the search dialog), but I cannot see them on the map. Do I have a bad copy of the program?

If you can search for them, that means that the data is installed on your system, as intended.  It is possible that you have asked the program to display ONLY campgrounds that meet certain criteria and the criteria you have specified end up eliminating all campgrounds from displaying at your currently viewing location.
 

Try opening the "Filters" tab, unselecting all of the filter options to allow campgrounds to be visible on the map and then add filter options gradually.

If you have downloaded and installed the latest service pack for the program, you can tell if any filters have been setting by taking a look at the indicator in the lower right corner of the program's window.

This would indicate that all filter groups have been set:
     

This would indicate that Only that ratings filter values have been set:
     

Question: Every time I set up a trip with the 2010 Trailer Life Navigator and then ask for directions I get a message that "XYZ town in a restricted state". Why is that and how can I fix it?

The error message indicates that your settings for Length, Width and Height of your vehicle exceed the published limits for travelling through that state.  You can check these dimensions and also see what states you are restricted from by opening the Trip Planner dialog, select Trip Preferences and the select Options (the right-most tab).  There, you can see what is most likely causing these restrictions.